1. Introduction
This Privacy Policy (“Privacy Policy”) describes how trueTest and 1TrueTest.com (the “Site”), powered by 1 True Health, Inc. (“1TH,” “we,” “us,” or “our”), collect, use, disclose, and protect information obtained from users of the Site.
By accessing or using the Site, including purchasing or using any services, you agree to this Privacy Policy and the applicable Terms of Use.
This Privacy Policy supplements, and should be read together with, the 1TH Privacy Policy and Terms of Use. In the event of conflict, the 1TH Privacy Policy governs with respect to clinical services and protected health information.
2. Types of Information We Collect
A. Personal Information
Information that identifies you directly may include:
- Name
- Email address
- Mailing address
- Phone number
- Date of birth
- Payment-related information (processed through third-party providers)
This information is typically collected when you register or create an account, purchase a test, or contact us for support.
B. Health and Testing Information (Including Potential PHI)
We may collect and facilitate transmission of health-related information, including:
- Test responses and performance data
- Self-reported symptoms or history
- Test results and related data
This information may constitute Protected Health Information (PHI) when handled by or on behalf of licensed providers or covered entities and will be handled in accordance with applicable law, including HIPAA where applicable.
C. Technical and Usage Information
We may automatically collect:
- IP address
- Browser and device details
- Pages visited and usage patterns
- Cookies and similar tracking technologies
This information helps us operate and improve the site.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Site
- Process purchases and facilitate test delivery and completion
- Coordinate test administration and transmit results
- Facilitate review by a licensed provider in your state
- Communicate with you (including email and SMS where consented)
- Provide customer support
- Improve functionality, security, and user experience
- Comply with legal and regulatory obligations
We may also use aggregated or de-identified data for analytics, research, or operational improvement.
4. How We Share Your Information
We do not sell your personal or health information. We may share information as follows:
A. Service Providers and Partners
We may share information with trusted third parties supporting payment processing, test administration and scoring, technology infrastructure, and customer support. These parties are contractually obligated to use your information only as necessary to provide services.
B. Testing Companies and Platforms
Information may be shared with third-party testing providers (for example, cognitive testing platforms) to administer and score your test.
C. Licensed Healthcare Providers
Your test data and related information may be shared with a licensed provider in your state for review and reporting as described in the Terms of Use.
D. Legal and Compliance Obligations
We may disclose information to comply with applicable laws, regulations, or legal processes, protect the rights, safety, or property of users or others, and prevent fraud or misuse.
E. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
5. HIPAA and Health Information
Certain services involve health information that may be subject to HIPAA when processed by licensed providers or covered entities.
1TH uses administrative, technical, and physical safeguards designed to protect health information. Not all information collected through the Site is subject to HIPAA. Where applicable, your information will be handled in accordance with the Notice of Privacy Practices provided by the relevant provider.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enable core Site functionality, recognize returning users, and analyze and improve site performance. Browser settings may be adjusted to refuse cookies, but some features may not work properly.
7. Data Security
We implement reasonable and appropriate security measures to protect information from unauthorized access, loss, misuse, or alteration. No system is completely secure, and use of the Site carries inherent risk.
8. Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Health-related information may be retained longer where required by law or clinical standards.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of information (subject to legal limitations)
- Opt out of certain communications
- Request information about how your data is used
To exercise these rights, contact us using the information below.
10. Communications and Opt-Out
You may receive communications related to purchases, test status, service updates, and customer support. You may opt out of non-essential communications by following instructions in those messages.
11. Children’s Privacy
The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. Third-Party Websites
The Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Geographic Restrictions
The Site is intended for users located in the United States (including Alaska and Hawaii), consistent with the Terms of Use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Site, and continued use constitutes acceptance of the updated policy.
15. Contact Information
If you have questions about this Privacy Policy or your data, contact:
Email: [email protected]
